0

    Refund & Return Policy

    At MAGNET MAX ONLINE LLC, customer satisfaction is our top priority. Please review this policy carefully before submitting a return request for living room and bedroom decor items purchased from our website.

    1. Return Window

    We accept return requests for eligible items within 30 calendar days from the date your order is marked as “delivered” by the shipping carrier.

    Return requests submitted after this period will not be accepted.

    2. Eligibility Requirements

    To qualify for a return, items must meet all of the following conditions:

    • Items must be unused and in original condition
    • All original packaging must be intact and included
    • Items must not be marked as final sale or non-returnable
    • Items must be free from damage caused by improper use, handling, or installation

    Decor items that show signs of use, wear, or damage may not be eligible for return.

    3. Non-Returnable Items

    The following items are not eligible for return:

    • Used or damaged decor items
    • Customized or personalized decor products
    • Clearance or final sale items
    • Gift cards

    4. Exchanges

    We do not offer direct exchanges for changes in style, color, or design.

    If you would like a different item, please place a new order and submit a return request for the original item (if eligible) in accordance with this policy.

    5. Damaged, Defective, or Incorrect Items

    If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos showing:

    • The outer shipping packaging
    • The product and its packaging
    • The issue or damage (e.g., broken decor piece, incorrect item)

    Subject to availability, we will:

    • Send a replacement at no additional cost; or
    • Issue a full refund

    We reserve the right to determine eligibility based on the information provided.

    6. Return Shipping Costs

    Our Error:
    If the return is due to our mistake (wrong item or confirmed defect), we will cover the return shipping cost and provide a prepaid return label where applicable.

    Change of Mind:
    If the return is due to personal preference, you are responsible for all return shipping costs.

    Original shipping fees are non-refundable, unless the return is due to our error.

    7. Return Process

    Please do not return items without prior authorization.

    To initiate a return:

    1. Email our support team at [email protected]
    2. Include your order number and reason for the return
    3. For damaged or incorrect items, attach clear photos

    We will review your request within 1–2 business days. If approved, we will provide detailed return instructions.

    Unauthorized returns may not be accepted or refunded.

    8. Refund Processing

    Once your return is received and inspected, we will notify you via email regarding the status of your refund.

    If approved, refunds will be issued to your original payment method within 5–10 business days.

    Please note that your bank or credit card provider may require additional time to process and post the refund.

    9. Missing or Delayed Refunds

    If you have not received your refund within 10 business days after receiving our confirmation:

    • Check with your bank or credit card provider for pending transactions
    • If the refund is still not visible, contact us at [email protected] with your order details

    We will assist you as quickly as possible.

    10. Contact Us

    If you have any questions regarding returns or refunds, please contact us:

    Email: [email protected]